Bad, Really Bad Customer Service



Sprint (formerly known as Sprint Nextel) offers mobile phone and mobile internet service, including text messages and voice mail, to individuals and businesses. So much so that he made every executive in every department responsible for customer service, the most pressing problem facing the company. If the service you have now with Sprint or T-Mobile is bad, go ahead and switch. A good customer service phone call, where you actually answer the customer's questions, should take about 10 minutes.

Sprint listened” to customer feedback using transactional data, customer escalations, industry benchmarks and social media. Many of these practices prompted T-Mobile's larger rivals to respond with similar offerings as T-Mobile siphoned off chunks of their customer base.

T-Mobile and Sprint sell their airwaves to smaller wireless carriers that also serve low-income and budget-conscious customers, and a merger could hurt those carriers' ability to negotiate for lower prices, said Stephen Stokols, chief executive of FreedomPop, which offers a free phone plan and uses Sprint's network.

T-Mobile and Sprint announced a $26 billion all-stock deal on Sunday, saying they believed they could win over skeptical regulators because the merger would create thousands of jobs and help the United States beat China in creating 5G, the next generation mobile network.

As a stand-alone company, T-Mobile has generated more wireless innovation in recent years than Apple and Samsung combined. If Sprint's worst 1,000 customers go to another carrier, that's actually a net plus for them-let someone else deal with their Demon” customers.

Verizon also doesn't include subscriptions like Hulu or Tidal with any of its plans. Under perfect conditions, customers might see a change in service — hopefully for the better — late next year. If the deal is approved, the resulting company would be the nation's second-biggest wireless carrier after Verizon, controlling roughly 100 million customers.

In telephone interviews conducted immediately after a customer service call, 68% of Bank of America customers surveyed were "Very Satisfied" with the experience, while 63% of Wells Fargo customers gave the experience their top rating. A couple of days later my wife stopped into a Sprint store just to upgrade her phone and get a new one.

Customers remain highly satisfied with Apple's support agents, with 77% of customers in the first six months of this year being "Very Satisfied" with their technician, compared with 56% of Dell customers and 61% of H-P customers. They are liars, have deceptive sales practices, over bill customers, and most of their customer service reps can't answer a simple question.

After that I have been cellphone trying to reach your customer service every day and I have spent hours on this and my frustration has just gone up. I think I deserve a waiver on one month bill because I have spent my valuable time from my work, you should be responsible for that.

Sprint Global Roaming: All new plans include unlimited texting and free 2G data in more than 140 countries around the world. Indeed, Moffet told me that shares of AT&T and Verizon are already on the upswing in anticipation of a T-Mobile-Sprint merger being approved.

The obvious answer the question Does Sprint want to give these customers to a competitor?” is You betcha.” Let them clog up some other customer service center. I learned time was of the essence on all calls, commissioned people don't always tell the truth if it means losing a sale and people on limited payment plans used their minutes really quickly.

Leave a Reply

Your email address will not be published. Required fields are marked *