Appian Customer

Sprint (formerly known as Sprint Nextel) offers mobile phone and mobile internet service, including text messages and voice mail, to individuals and businesses. And in 2014, it warned they wouldn't accept a T-Mobile-Sprint combination at the time. We had been loyal customers of Sprint for at least 10 years but my phone eventually stopped working and could not find replacement batteries or accessories for it so we cancelled last Nov.

Subscribers who have gotten letters from Sprint terminating their service won't have to pay the early termination fee. Data from the study noted that there is considerable room for improvement in customer-service related areas. Called Sprint customer service several times, and the "offshore" customer service staff had difficulty understanding what I was describing.

Some analysts say Hesse has options, including pulling back on plans to create a $5 billion WiMax wireless broadband service. In a customer service equivalent of shoot the messenger,” management decided that since they had worked to resolve issues to the best of our ability,” the only option left was to cut loose customers it couldn't satisfy and cost too much to serve.

In some instances, she said, Sprint determines that the customer's problem has already been solved and there's nothing more Sprint can do. In other cases, "some people were calling and being abusive, and acting in a way that was unprofessional; so the issues were varied," she said.

1 line has a broke phone which will be upgradeable in 7 months so rather than spend unnecessary money we would like to jus upgrade the phone by paying it off and sprint give us the credits due so we can move on to a new phn undrr a new lease agreement which to me would be the best moving forward and financially sound so im not wasting resources.

The long-term plan is to have all Sprint customers moved to the new T-Mobile within three years — that's 2021. And from what the company has said, it plans to build a 5G-ready network to fill in those gaps. Sprint's service problems show up in several pieces of important research.

The last straw,I went to the Sprint store because at my new home service was unavailable. Sprint gave me excellent service when I, an already lost customer, called for help. Among some of your most common complaints were dropped calls, terrible reception, dead zones, terrible rate plans, and ridiculously high prices, especially for fees and upgrades or changes.

PITTSBURGH, PENNSYLVANIA - This company has the worst customer service people I have ever dealt with. According to the American Customer Satisfaction Index, Sprint's call service satisfaction has dropped 8.2 percent in the first quarter of 2008 compared with 2007.

Lol, it was a breath of fresh air when T-Mobile actually called me back each time after a disconnect. Sprint reported that it lost about 337,000 customers in the third quarter. In the future, we'd like to see Sprint improve its chat response times and let customers access the same services in any Sprint store they walk into.

Newer models will be built to use the network the company is planning and unless you found something really exotic to use on Sprint a new model of your favorite phone will be built to work everywhere there is "new" T-Mobile service. Not only did Sprint let cellphone the survivors use those phones for free, but they also cancelled all of the overcharges that my wife and I, along with many other relief workers, had run up during the month of September.

I was told the phones were mailed out and they were mailed to my other house which no one is there. I still had nine months left to pay off the phones, and would be immediately charged for the phones if I didn't stay in the promo plan”……. Verizon also argued that it was rated the top wireless company for performance and speed by mobile testing company RootMetrics.